SHIPPING & RETURNS
Standard delivery Royal Mail 48 Tracked: 2-3 working days: £4.00
Next day delivery for orders placed before 10.30 am Royal Mail 24 Tracked: £6.00
In the unlikely event you wish to return your gift box to to us for a refund please email us in the first instance at email@example.com within fourteen days of receipt, with the reason for your return and we will do our best to help and guide you through our returns process.
To claim a refund, returned goods must be unused and in their original packaging with all the labels and tags attached. Gift boxes must be returned in full and in their original packaging.
Once we have received the returned items safely, you will receive an email confirming this and we will credit your original payment method.
Please note that original P&P charges are not refundable.
When returning items to us we strongly advise you package the items safely and use a tracked postal service for your return as we cannot be responsible for your return if it gets lost in the post.
Please ensure you pack your parcel with care, if you fail to pack your parcel carefully and your goods arrive damaged as a result of transit, we may not be able to process your return.
Orders can only be cancelled if they have not been shipped and we cannot accept responsibility for customer errors in the postage address once shipped.
The customer is responsible for cost of return shipping costs.